Just in time when companies need their next threshold of efficiency and effectiveness, IT industry pundits have coined a new term Botsourcing. Interesting article by Phil Fersht on how 2018 investments intentions by industry are stacked in Robotic Process Automation (RPA) vs Outsourcing.
However, the key question remains is RPA the new outsourcing or it is just that outsourcing and automation are converging now? I personally believe it is the later. We will soon see the large System Integrators combining bots and humans within their bids and coming up with business models where clients will have the option to pay transaction price separate for humans and bots.
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| copyright and credits - HfS Research |
However, the key question remains is RPA the new outsourcing or it is just that outsourcing and automation are converging now? I personally believe it is the later. We will soon see the large System Integrators combining bots and humans within their bids and coming up with business models where clients will have the option to pay transaction price separate for humans and bots.
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